At SSHOMEX (operated by Fubai Trading Co., Limited), customer satisfaction is our top priority. Due to the delicate nature of artisanal ceramic and glass teaware, we strive to make our return, exchange, and refund process as simple and transparent as possible.

1. 60-Day Return Policy

We offer a 60-day return window. You have 60 days after receiving your item to request a return or exchange.

To be eligible for a standard return:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original protective packaging, including all travel cases, foam inserts, and accessories.
• A receipt or proof of purchase (e.g. Order Number) is required.

2. Damaged, Defective, or Incorrect Items (Free Replacement)

Ceramics and glass can occasionally suffer damage during international shipping despite our shockproof travel packaging. If your item arrives broken, cracked, or defective:

• Please inspect your order immediately upon delivery.
• Contact us within 7 days of delivery at service@sshomex.com with your Order ID and a clear photo or short video showing the damaged item and packaging.
• Once verified, we will send you a 100% free replacement immediately without requiring you to return the broken item.

3. How to Initiate a Return

To start a return for any other reason, please follow these steps:

• Contact our customer support team at service@sshomex.com with your Order ID and the reason for return.
• Our team will review your request and provide you with the detailed return authorization and return address instructions.
• Items sent back to us without prior return authorization will not be accepted.

Note: Unless the return is due to a defect or error on our part, customers are responsible for paying the return shipping fees.

4. Refunds & Processing Time

Once your returned item is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund:

• If approved, your refund will be automatically processed to your original payment method within 3–7 business days.
• Please note that original shipping charges (if any) are non-refundable.
• Depending on your payment bank or credit card company, it may take additional time for the refund to reflect on your statement.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Contact & Company Details